Question 1

What is the Wunderino Adventure?

Accepted Answer

The Wunderino Adventure is your chance to be rewarded while exploring games of the Wunderino world. Each level in the Wunderino world contains a set of challenges for you to complete. When all challenges at a level has been completed you will proceed to the next level and at the same time receive...

Question 2

What is a season?

Accepted Answer

A season is the limited time during which you can progress your Wunderino Adventure. The length of a season can vary e.g. Christmas season can be for 31 days and Easter season might be for 7 days. Your result when a season ends will be decided by the number of levels and challenges you’ve complet...

Question 3

What is a level?

Accepted Answer

A level is basically a section of the Wunderino world. The level you are currently at will be shown in the big image at the top of the start page. To be able to proceed to the next level a set of challenges has to be completed. When all challenges for a level has been completed you will proceed t...

Question 4

What is a challenge?

Accepted Answer

A challenge is simply an activity you have to complete to progress to the next level, for example; win 3 times in a row on any slot game or finish top 100 in the daily tournament. If you complete a challenge you will be rewarded with a cool badge. All your badges will be stored in the “My trophie...

Question 5

How do I participate in the Wunderino Adventure?

Accepted Answer

You don’t have to do anything other than play your favorite slot games! You will automatically be part of the Wunderino Adventure. We will keep track of your activities and compare them with your challenges. Just by playing your favorite slot games you will be able to complete challenges and in t...

Question 6

Can I still participate in the Wunderino Tournaments?

Accepted Answer

Yes, we still run a daily Wunderino Tournament. The Tournament is now presented in its own section on the start page. And just like before you are automatically enrolled in the daily tournament as soon as you place a minimum bet of €0,40 on any of our slot games.

Question 7

Season competition

Accepted Answer

Play on any of your favourite games to complete the different challenges for each level in order to level up, unlock your level-up reward and progress through to the higher levels.

The Season prize pool is split as follows:

Prize pool: 
1st €1.000 
2nd € 750 
3rd € 500 
4-5th € 250 
6-15th € 1...

Question 8

What is a booster day?

Accepted Answer

Some days our offers are a bit more generous compared to other days. We call these days "booster days". It means we'll add a bit extra to rewards, bonuses or tournament prizes.

Question 9

What do you mean by Wins in a Row?

Accepted Answer

For this challenge you need to win a number of times in a row on any slot. It needs to be wins from consecutive spins on the same game. 
Example: if the challenge states that you have to win 3 times in a row you need wins from 3 consecutive spins. Please note that even if you win less than what y...

Question 10

What do you mean by Number of Total Wins?

Accepted Answer

To complete this challenge you need to win a number of times on any slot. 
Example: if you stake €0.40 and win €0.10 we still count it as a win even though technically you lost €0.30.

If there is a multiplier win added to your "Number of Total Wins" challenge, e.g. "with a multiple win of at lea...

Question 11

What do you mean by Number of Total Spins?

Accepted Answer

For this challenge all you have to do is to spin the number of times stated in the challenge description, on any slot.

Please note that minimum stake for challenges is €0.40 (or more)

Question 12

What do you mean by Multiple Over X?

Accepted Answer

To complete this challenge you need to win a number of times with a multiplier. The challenge description states how many wins and what the multiplier of each win has to be e.g. 5 win with a multiplier of 100x or above. A win multiplier is how many times larger your win is compared to your bet.  ...

Question 13

What do you mean by Most Wins?

Accepted Answer

In this challenge you compete against other Wunderino players in the daily tournament. Whenever you hit a win on any game, you'll also receive 1 point on the tournament leaderboard. The more wins you get, the more leaderboard points you collect. Play on ANY of your favorite games with a minimum s...

Question 14

What do you mean by Most Multiples Over X

Accepted Answer

In this challenge you compete against other Wunderino players in the daily tournament. Whenever you hit a multiplier win, equal to or above, what is stated in the challenge you'll score 1 point towards the tournament leaderboard. The more multiplier wins you get, the more leaderboard tournament p...

Question 15

What do you mean by Highest Multiple?

Accepted Answer

In this challenge you compete against other Wunderino players in the daily tournament. For this challenge you want a win with the highest possible win multiplier. A win multiplier is how many times larger your win is compared to your bet. Play on ANY of your favorite games with a minimum stake of...

Question 16

What is being offered?

Accepted Answer

Each day there will be a new Wunderino tournament where you can win various exciting prizes. The upcoming Wunderino tournament and prizes will be announced two days in advance.

Question 17

How do I participate in the Wunderino Tournaments?

Accepted Answer

You’ll be competing versus other Wunderino explorers in daily Wunderino tournaments simply by playing on your favourite games and hitting the highest single win multiplier of the day or most amount of big wins of the day.

There’s no opt in required, you’re automatically enrolled in the current d...

Question 18

What is a win multiplier?

Accepted Answer

A win multiplier is how many times larger your win is compared to your bet.

For example:

If you bet €1 and win €5 in one spin, your win multiplier of that game round is 5. If your bet was €0.50 and your win is €2, the win multiplier is 4.

Question 19

How does the Big Win Tournament work?

Accepted Answer

Whenever you hit a big win on any game, you’ll also receive 1 point on the leaderboard. The more big wins you get, the more leaderboard points you’ll collect.

A big win is classed as any net win that is 10 times (or larger) than your initial bet. Play on ANY of your favourite games with a minim...

Question 20

How do I win a Wunderino Tournament?

Accepted Answer

To reach the top of the leaderboard you need to hit the highest single win multiplicator of the day. Your best score of the day will be saved and if you get an even higher score anywhere throughout the same day, your score will be updated accordingly.

The Wunderino tournaments are based on the ...

Question 21

How can I see where I stand in the Wunderino Tournament?

Accepted Answer

The top 20 prize winning positions and the current highest top 20 multiplier-scorer will be available at all times to view via our Tournament leaderboard.  You can view the current day's leaderboard by clicking on the "read more" or plus-sign on the tournament area found on the start page.

Use t...

Question 22

What happens if there’s a tie?

Accepted Answer

In case two players have the same score at the end of a Wunderino tournament, the prize pool will be split between the two winners. Below you can find more information of how this works.

In case of a 1st place tie example:

Player 1: x350 single multiplier win of the day.
Player 2: x350 single m...

Question 23

Can I participate without my details being shown on the leaderboard?

Accepted Answer

We respect your privacy and will not publish anything other than the initials of your first and last name on the leaderboards. Should you be one of the daily prize winners, you will also receive a notification via email.

Question 24

Wunderino Tournament Terms and Conditions

Accepted Answer

-	Wunderino tournaments are run daily between 00:01 CET - 23:59 CET.
-	Minimum qualifying bet is €0,40 in order to participate in the Wunderino Tournament.
-	The winning criteria is based on the biggest win multiplier on a single spin or game round of the day or the most amount of big wins made t...

Question 25

How do I join Wunderino?

Accepted Answer

Go to [wunderino.com/join](https://www.wunderino.com/join) and then follow our simple registration form.

Question 26

Why do you need my details?

Accepted Answer

According to our Maltese gaming license we need to know everyone that is an explorer of our casino. It is called know your customer and the registration process is the first step.

Question 27

I have forgotten my password

Accepted Answer

If you forget your password, press the log in button. Underneath the email and password forms there is a link to “forgot your password”. Enter your email in the form and then click on “send instructions”. A password reset link will be sent to your registered email.

Question 28

Can I edit my account details?

Accepted Answer

To view your account details, please log in and go to “My profile”. Please contact us if you would like to change your account details.

Question 29

Can I close my player account?

Accepted Answer

Please contact us via live chat/email and we will give you the necessary instructions to close your account.

Question 30

Can I change password?

Accepted Answer

Yes, you reset your password from the login screen.

Question 31

How can I change my personal data?

Accepted Answer

To view your account data, please log in and visit [My Profile](/account/profile/) to see your current personal data. If you wish to change your account data, please contact us via live chat/email and inform us about the personal information you wish to change. Our Customer Service can help you c...

Question 32

Where can I see how much I’ve played?

Accepted Answer

Under [Account history](/account/history/), you can see the total money in your account, the bonus money and the money available for withdrawal. Besides that, you can also see for the past 12 months your transaction history and game history.

Question 33

Can I turn off promotional e-mails?

Accepted Answer

Yes you can, if you feel that our promotions are boring you can contact us and ask us to exclude you from all future marketing communication.

Question 34

Why do I need to verify my account?

Accepted Answer

Wunderino must establish and verify the identity of its players. If you have not verified your account 72 hours after your registration, you will not be able to play, deposit or withdraw. After the verification of your Wunderino account, your adventure can continue.

Question 35

How is my verification going?

Accepted Answer

You can always check your account status on your [Account Verification](/account/verify/) page.

Question 36

Methods for your account verification

Accepted Answer

There are different methods available for you to verify your account. You can check them in detail from your [Account Verification](/account/verify/) page.

Question 37

Do you request verification documents?

Accepted Answer

Yes, we follow regulatory requirements and will in time request that you send documents to verify the information on your account. Make sure your personal details are up to date; this will make the process quicker. It also helps us create a safe environment for all players and prevent any kind of...

Question 38

When and how do you request account verification documents?

Accepted Answer

While we may request documentation at any time, we normally request verification once your account activity reaches a certain limit. We will contact you if this is required.

Question 39

What guidelines do you have for proof of address documents?

Accepted Answer

As your proof of address, we accept many kinds of documents, including landline bills, bank statements, invoice and more. If you don’t receive your bills by post, we also accept electronic bills in the form of PDFs. Your bill must contain your current registered home address and must not be more ...

Question 40

How do I deposit?

Accepted Answer

When you have logged in to Wunderino, please press the deposit button and you will see the available deposit methods in your country.

Question 41

My deposit has not reached my account?

Accepted Answer

Let’s make sure we find it! Please first check your bank account to see if the money has been deducted from your account. If it has, then contact us. We can usually confirm that the funds got stuck with our payment processors, in some cases we will ask for a print screen of the transaction just t...

Question 42

Where is my deposit?

Accepted Answer

Please allow it to take a few minutes until you can see the deposit in your player account. In rare cases, there might be delays between bank providers.

Please contact us via live chat/email if your money has already been withdrawn from your bank account. Most of the time we can determine if th...

Question 43

My deposit failed, how come?

Accepted Answer

Make sure to follow all steps outlined for the method you have chosen. For credit cards, check that you did not input an incorrect password/code in Verified by Visa/Mastercard secure. The most common problem is the bank, insufficient funds, please check your bank account. Does it have a spending ...

Question 44

Do you charge fees on deposits?

Accepted Answer

We don’t charge any fee on our deposit and withdrawal methods.

Question 45

What do I need to be aware of when using a payment card?

Accepted Answer

If online gambling is illegal in your country, you are not authorized to use your payment card for these transactions (deposits and withdrawals). We recommend that you keep a copy of the transaction and the merchant's terms and conditions.

Question 46

How do I withdraw money from my account?

Accepted Answer

You can go to directly to the Withdrawals page or click the top-right menu icon and then click on “Withdrawal”. Keep in mind that you generally should withdraw to the same method you deposited with.

Question 47

Which methods are available for withdrawal?

Accepted Answer

You will see the methods available in the Withdrawal page. Methods may differ per country and methods will be added from time to time.

Question 48

Are there any fees on withdrawals?

Accepted Answer

We don’t charge any fee on our deposit and withdrawal methods.

Question 49

Where is my withdrawal?

Accepted Answer

You can always check the status of your withdrawal in your Account History page or directly from the Withdrawals page.

Question 50

When do I receive my winnings?

Accepted Answer

We do our best to process all withdrawals within 24 hours, you will then receive a confirmation email.
Once the withdrawal has been processed, it can take 2-5 business days to reach your bank account, depending on your payment method. Our payments team work 7 days a week to ensure the fastest pos...

Question 51

Can I cancel a withdrawal?

Accepted Answer

A withdrawal can only be cancelled until we have processed it, which is normally 24 hours. You can do it from your Account History page or from the Withdrawal page.  If you choose to cancel a pending withdrawal, the amount will be added instantly to your Wunderino account.

Question 52

Why was my withdrawal canceled?

Accepted Answer

Most likely, a verification step has not yet been completed. Please go to the account verification page and check your status. Also make sure to always use the same method for deposits and withdrawals.

Question 53

What do I need to be aware of when using a payment card?

Accepted Answer

If online gambling is illegal in your country, you are not authorized to use your payment card for these transactions (deposits and withdrawals). We recommend that you keep a copy of the transaction and the merchant's terms and conditions.

Question 54

What is a bonus?

Accepted Answer

A bonus can come in various forms and shapes. At Wunderino you can find both deposit bonuses and free spins. A deposit bonus is optional to receive and means that we'll give you additional funds to use with your deposit. If you for example opt-in to a 100% deposit bonus and make a deposit of €20 ...

Question 55

Where is my bonus?

Accepted Answer

Available bonuses will appear on the My Bonus page. If you no longer see a bonus, it has probably expired and is therefore no longer available.
We will also inform you by email / SMS if there is a promotion available for you. Please remember to check your email inbox from time to time.

Question 56

Can I get a bonus?

Accepted Answer

Apart from the welcome package that's available when you register your Wunderino account, we continuously offer deposit bonuses, cash spins and various bonuses to our players, on a regular basis. Available bonuses will appear on your "My bonus" page. Also make sure that you’re subscribing to our ...

Question 57

How do I claim a bonus offer?

Accepted Answer

You opt in for all of our bonuses when you make a deposit on your “Deposit” page. Available bonuses will appear on your “My bonus” page.

Question 58

What is a Cash Spin and Free Spin?

Accepted Answer

Cash Spins and Free Spins are free rounds on a game, awarded to you from us here at Wunderino. Some free spins come without a wagering requirement. In that case we call them "Cash Spins". Other free spins come with a wagering requirement and are called Free Spins. We will always inform you which ...

Question 59

Where are my Free spins?

Accepted Answer

__Epic Tuesday:__ Log in and open the offered game at the right time. The free spins are gone pretty fast. Please try again next Tuesday. Good luck!

__Welcome Spins:__ Your first deposit free spins will be split into 5 days, so you will have 10 free spins available under My Bonuses every day, wh...

Question 60

If I have activated a bonus, can I make a withdrawal?

Accepted Answer

If you have cash available that is tied to a deposit bonus, you can cancel your bonus and receive the remaining cash. For example if you have deposited &euro;50 and received a &euro;50 bonus, you can cancel the bonus and withdraw the &euro;50. Your wager will be taken from the deposited cash firs...

Question 61

How much funds do I have to wager to complete the bonus?

Accepted Answer

In general, deposit bonuses requires that you turn over the combined deposit and bonus amount a certain number of times before a withdrawal can be made. This is often referred to as the wagering requirement ((Deposit+Bonus) x Wagering Requirement). The criteria will always be stated in our bonus ...

Question 62

How do I know how much I have left to wager of my bonus?

Accepted Answer

The completion rate of your bonus can be viewed on the main navigation page.

Question 63

Do I have to join Wunderino to play the games?

Accepted Answer

Yes, in order to gain access to the games, you must log in to your Wunderino account. However, it is not possible to test games, for example in a demo version, even with an account. In order to play, you must place bets with real money or bonus funds.

Question 64

What happens if I lose connection while playing?

Accepted Answer

We try our utmost to prevent technical failures but unfortunately this can sometimes happen. Should you be disconnected whilst playing, the game round will most of the time have been completed. If it was a winning spin your account will have been automatically credited with the win. If you were d...

Frequently asked questions

All categories

Withdrawals

How do I withdraw money from my account?

Which methods are available for withdrawal?

Are there any fees on withdrawals?

Where is my withdrawal?

When do I receive my winnings?

Can I cancel a withdrawal?

Why was my withdrawal canceled?

What do I need to be aware of when using a payment card?